Customer Story · Contact centre tech · United States

How Frontline Group scaled their core US team with three engineers in Latin America

Frontline Group, a US contact centre technology company, hired two senior developers and a QA engineer in Brazil through Cloud Employee to rebuild its product, Frontline Connect.

Published September 2026 · 5 min read

In short

Frontline Group is a fully remote US company of around 100 people, working in BPO and contact centre technology since 2005. After an outsourced build fell short, it hired two senior developers and a QA engineer in Brazil through Cloud Employee to rebuild its product, Frontline Connect. The beta shipped nine months after the first engineer started.

Key results

engineers hired: two senior developers and one QA engineer
3
weeks from signed-off job specs to interviews scheduled
2
candidates interviewed to make three hires
8
months from first engineer starting to beta release
9

About Frontline Group

A two-person US team, three engineers in Brazil, and a product rebuilt from the foundation up.

Industry
BPO, contact centre technology, SaaS
Headquarters
United States
Locations
100% remote across the US
Size
Around 100 people
Team
3 engineers: 2 senior developers, 1 QA engineer
Talent location
Brazil
Partner since
2025

The team today

  • Senior dev
  • Senior dev
  • QA engineer
  • US engineer
  • US engineer
  • US CTO

3 Cloud Employee engineers · 2-person in-house US team, led by the CTO

Working from

  • Brazil
  • Overlaps US East Coast hours

The problem

Frontline Group's first outsourced product build didn't work, and its two-person US team was stretched thin.

Before working with Cloud Employee, Frontline Group had already outsourced the Frontline Connect build to another company, and the result wasn't effective. The internal team had no spare capacity, and the budget was tight.

The solution

Frontline Group hired three engineers in Brazil, all pre-vetted by Cloud Employee.

By the time a candidate reached Frontline, they had already been interviewed by one of Cloud Employee's senior engineers. Brazil was chosen for its overlap with US East Coast hours, and Frontline kept architecture and direction in-house while Cloud Employee added the build capacity.

  1. Frontline signs off the job specs

    The roles, the stack and the requirements.

  2. Cloud Employee interviews and vets

    Senior engineers interview every candidate before Frontline meets anyone.

  3. Frontline meets, then hires

    Technical and team-fit interviews, then a final interview with the CTO.

One of the great things that I found out about Cloud Employee was that they had their senior engineers interview these people before they even got to us. You don't get that a lot of times in other places.
Denise Deptula, CTO, Frontline Group

The impact

Frontline Group released its Frontline Connect beta nine months after its first Cloud Employee engineer started.

Frontline Connect's beta went live on 3 March 2026, and the product is heading to market. The QA engineer built a QA function from nothing, including pipelines and automation, and trained three internal team members. The engagement came in under budget, and well under the original plan of roughly five developers and five QA.

It was probably the best Scrum team that I've ever had.
Denise Deptula, CTO, Frontline Group

FAQs

Questions about this engagement

01Can Cloud Employee provide software engineers in Latin America?

Yes. Cloud Employee hires full-time software engineers across Latin America, including Brazil, Argentina, Nicaragua and the Dominican Republic. Frontline Group, a US technology and contact centre company, hired three engineers in Brazil through Cloud Employee.

02Can a US company hire software engineers in Brazil through Cloud Employee?

Yes. Frontline Group, a US technology and contact centre company of about 100 people, hired three software engineers in Brazil through Cloud Employee. Frontline shipped its product beta nine months after its first Cloud Employee engineer started.

03Who interviews Cloud Employee engineers before the client meets them?

Cloud Employee runs the screening and technical interviews itself, including a live pair-programming session, before any candidate reaches the client. The client then interviews a shortlist of two vetted candidates, and more than 90% of Cloud Employee placements come from those first two.

04Can I hire just one QA engineer through Cloud Employee?

Yes. Cloud Employee places single engineers as well as full teams, and QA is one of its core roles alongside software developers, AI engineers, DevOps, mobile and data science.

05Do you have to sign a long-term contract with Cloud Employee?

No. Cloud Employee works on a rolling monthly contract with 30 days' notice and no upfront fees. Every placement also comes with a two-week money-back guarantee and a free replacement.

06What happens if I no longer need my Cloud Employee engineer?

You give 30 days' notice. Cloud Employee engineers are full-time members of your team, not project contractors, so there's no fixed end date to plan around. Cloud Employee is built for ongoing roles rather than short-term projects.

07How is Cloud Employee different from a traditional outsourcing company?

Cloud Employee places full-time engineers who work inside your team, on your product, rather than taking on a project as an agency. Clients pay one fixed monthly fee with no hourly rates, and Cloud Employee's customer and technical success managers check in daily and monthly. 97% of Cloud Employee engineers stay two years or more.

Video transcriptDenise Deptula, CTO, Frontline Group. In her own words, on finding the right team.Show transcript

And I have to tell you, it was probably the best Scrum team that I have ever had.

My name's Denise, and I'm the CTO of Frontline Group. We have about 100 people within Frontline Group right now. We have expanded into product, and that's where you guys came into play. It's hard out there. Trying to find the right people for the right position takes a lot of time.

We used another outsource company. Unfortunately, it wasn't very effective. I had three different companies that I vetted and ended up going with you.

So one of the great things that I found out about Cloud Employee was that they had their senior engineers interview these people before they even got to us. You don't get that a lot of times in other places.

We were able to hire two senior engineers, as well as a QA engineer. They wanted somebody that was close enough to our East Coast time. I just felt Brazil, Latin America was a good sweet spot for us. It was not just contractual. They were dedicated, really, really dedicated, and put their heart and soul into it.

I would recommend you all to anybody who's interested in finding high-caliber team members.